We asked Ken to come and give us a quote for a complete new oil heating system including all new radiators throughout our house, removing our existing solid fuel heating system. Ken visited our house and went through the options with us, his knowledge and expertise came across throughout. We did have two other quotes for the work and ken came back as the best deal for us. We would recommend Ken for future work and will be using him for all our future plumbing needs. Thank you for a excellent job you have done ken, We have never been so warm and the new heating system has completely transformed our house, Most of all the thermal onesie is definitely no longer needed and can now go in the bin!
Ken came to our hour of need two weeks before Christmas 2013 when our boiler decided to retire. He had previously done some work at the house and therefore I knew we would be in safe hands with a chance of having a warm Christmas! He came over to inspect the boiler and to give us several options open to us with approximate costings and his availability. Ken is an excellent plumber working to the highest standard of quality and care. He is a very likeable, amiable man who fits in with your family daily needs and schedule. Ken is always punctual, arrives when he has promised and never lets you down which is particularly important if you work and have to take time off. With Ken there are no hidden costs or extras added on to your final bill. We will continue to use Ken for all our plumbing requirements and I have no hesitation in recommending this tradesman of quality.
Ken was contracted to second fix our new build and what an excellent service he provided. Timely and dedicated Ken worked with ourselves to produce a top finish installation. Most importantly Ken worked closely with our heat pump engineers and electrician to ensure full integration. Very personal service of this standard is hard to find. Overall highly recommended
Ken visited our home for a site visit after i contacted him to replace our old boiler. After assessing our needs he produced a solution to exactly meet our hot water and central heating requirements based around our lifestyle. Ken arrived on time and with a minimum of fuss set about the task. His working methods are excellent and he caused minimum disruption. He is meticulous in his attention to detail and kept us informed of progress as the job went ahead. Ken obviously cares a great deal about customer satisfaction and service provision. I would have no hesitation in recommending him to future clients. 10 out of 10 service
Ken recently installed a new boiler for us when ours (also fitted by Ken, 12 years ago) gave up the ghost.
I would have no hesitation in recommending Ken Routledge, his work is meticulous and he is very professional but friendly ... Definitely no dreadful sucking of teeth and full quotation given before he starts, so you know what you're paying for
1st Class Job on Supplying & Fitting New Boiler + Extras.
Having not used Ken Routledge previously there is always doubt about what sort of job will be done, rest assured from the onset of meeting Ken he came across as a true professional clean tidy and most defiantly knows his trade. The quote came back prompt, not the cheapest but we believe you pay for what you get quality wise and our beliefs where right. Even when our existing boiler broke down before ken was due to start ken answered our emails and phone calls promptly and got us up and running for a short period most grateful .
Having a new boiler is quite a upheaval but Ken worked hard each day to leave us with water, he always gave updates on progress and did not leave the job until that days work was carried out.
We truly feel an excellent job has been done by a reliable true professional who is well organised and a very conscientious worker.
Another satisfied customer we would have no qualms recommending Ken and will use him in the future.
We had Ken install a new boiler and tado system earlier this year. We have nothing but good things to say about the service we received, from the initial visit and quotation, to the installation and then the follow up. Ken was always with us when he said and nothing was too much trouble. We would not hesitate on calling Ken for our future plumbing needs and highly recommend him to others.
Ken was recommended to me through a friend and after having numerous plumbers in the past who don't answer their phone, never return calls or simply don't turn up, Ken is a breath of fresh air. He has made several repairs and services to my current heating system and shower and I trust him to carry out a thorough and professional job. Ken arrives when he says he will and to me that is very important. I have recommended him to friends and I will continue to use his services in the future.
Ken has recently fitted a high efficiency gas fire in our lounge, not an easy job in a small opening with a pre cast flue. To say we are delighted is an understatement. Previously, he has supplied and fitted a gas boiler, installed a new kitchen sink and taps and regularly services our gas appliances. He is our 'Number 1' choice in such matters.
He is knowledgeable, reliable and his attention to detail is first class; nothing is too much trouble. I have no hesitation to recommending his services.
Having a 'not very common' wet electric heating and hot water system, we have been disappointed by plumbers over the years who maybe have not wanted to invest the time to learn the system in order to help us. We felt as if it were our fault for having something a bit different and, perhaps, that it was not a plumber we needed, moreover an electrician. What a revelation it was to find Ken! At the risk of making him so popular that he won't have time to visit us next time we need him, we have only excellent feedback to give. He is absolutely 100% everything you would wish for:
1) he is easily contactable and returns a message fast if he can't answer the first time you call
2) he is honest and realistic about when he can fit you in
3) he is bang on time for the appointment and will give you plenty of notice to make your appointment sooner if he possibly can (and has seen us earlier on both occasions!)
4) he is keen to identify and fix the root of the problem rather than just do what you think you need doing
5) he is clean and tidy in your house and honest about how long he'll take
6) his rates seem very reasonable especially when you take into account the cost of any parts supplied. It's really clear he works very hard at that rate to make an honest living
We have called Ken out over Christmas 2015 to look at a long-term 'niggling' issue. He came out twice and fixed what turned out to be two problems. All is working perfectly now with the minimum of fuss, mess and expense. I have absolutely no hesitation in recommending him to anyone. Thank you Ken!
We have used Ken for shower repairs, our annual heating service as well as a new shower & enclosure instalation and have been very pleased with his high standard of plumbing services. On the job, he tells you exactly what he's going to do, does it, then tells you what he's done, a matter of fact approach one needs.
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